TD Bank Integrates Aira in all TD Bank Stores
Nov 17, 2021 By MarketDepth
TD Bank has reported the integration of Aira in all Td Bank stores to optimize independence and accessibility for blind and low vision individuals. With Aira, TD Bank customers may receive free access to Aira technology and service in any of the Bank’s 1,100+ stores from Maine to Florida. “TD is continuously looking for ways to improve experiences for all customers, including those with disabilities, through innovative products and services like Aira,” said Steve Turley, Head of Consumer Distribution Strategy, Planning and Innovation at TD Bank. “By working with Aira to bring this technology to blind and low-vision customers, we are demonstrating our commitment to inclusion and diversity and taking an exciting step towards empowering our customers to feel comfortable, safe and independent interacting with us via whatever channel they choose, including our store locations.”
Live Agent Services
Aira’s service is accessed via a mobile app that feeds information through the user’s smartphone camera to a live agent. The app is free to download and available through Google Play and Apple App stores. Live Agents via the smartphone can help customers navigate through TD sponsored events and reduce stress of crowds and new spaces.
“We are honored to work with TD Bank to help connect more people to our service—but more importantly to the world around them. Our goal is to help more people learn, work and enjoy their lives more fully by giving them access to the visual information they need on the go.”Troy Otillio, CEO of Aira